Return Policy

Our Commitment

At Plexironiz, your satisfaction is our priority. We want you to be completely delighted with your table décor purchase. If you're not entirely satisfied with your candle holders, decorative bowls, or serving trays, we're here to help with returns and exchanges.

Return Window

You may return most items within 30 days of delivery for a full refund or exchange. To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging with all tags attached
• You must provide proof of purchase (order confirmation or receipt)
• The return must be initiated within 30 days of delivery

Eligible Items

The following items are eligible for return when they meet our return criteria:

• Candle holders in unused, original condition
• Decorative bowls without signs of use or wear
• Serving trays in original packaging with protective materials
• Other table décor items that remain in pristine condition

Non-Returnable Items

For quality, hygiene, and safety reasons, the following items cannot be returned:

• Items that have been used, displayed, or show signs of wear
• Items without original packaging, tags, or protective materials
• Custom-made, personalized, or specially ordered items
• Sale items, clearance products, or items marked as final sale
• Gift cards or promotional items

How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Us: Email us at touch@plexironiz.world or call +1 646-396-3593
2. Provide Details: Include your order number, item details, and reason for return
3. Receive Authorization: We will provide a Return Authorization (RA) number and instructions
4. Package Securely: Pack the item in its original packaging with all materials
5. Ship the Item: Send to the address provided with your RA number clearly marked

Return Shipping

Return shipping costs depend on the reason for the return:

• Defective or Damaged Items: We cover all return shipping costs
• Our Error: We cover return shipping if we sent the wrong item
• Change of Mind: Customer is responsible for return shipping costs
• Exchange Requests: We cover shipping for the replacement item

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipment.

Refund Process

Once we receive and inspect your return, we will process your refund:

1. Inspection: We inspect the returned item within 2-3 business days
2. Approval: If approved, we process the refund immediately
3. Processing Time: Refunds are issued within 5-7 business days
4. Payment Method: Refunds are issued to the original payment method
5. Bank Processing: Allow additional time for your bank to process the refund

You will receive an email confirmation once your refund has been processed.

Exchanges

If you would like to exchange an item for a different size, color, style, or product:

• Contact us to discuss exchange options
• We will arrange for the exchange at no additional shipping cost
• The original item must meet all return eligibility requirements
• Exchanges are subject to product availability

We're happy to help you find the perfect piece for your home.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately:

• Take photos of the damage or defect
• Contact us within 48 hours of delivery
• Provide your order number and photos
• We will arrange for a replacement or full refund
• We cover all return shipping costs for damaged items

Your satisfaction is important to us, and we will resolve any issues promptly.

International Returns

For international orders:

• The same 30-day return window applies
• Customers are responsible for return shipping costs
• Customs fees and import duties are non-refundable
• Contact us before returning international orders
• Refunds are processed in US dollars

Restocking Fees

We do not charge restocking fees for standard returns that meet our eligibility criteria. However, restocking fees may apply to:

• Large or oversized items requiring special handling
• Custom orders that were accepted for return as an exception
• Items returned without proper authorization

Any applicable fees will be communicated before you complete the return process.

Cancellations

You may cancel your order before it ships:

• Contact us as soon as possible to request cancellation
• If the order has not shipped, we will cancel and refund in full
• If the order has shipped, standard return procedures apply